FAQ
Frequently asked questions
What does Kids-Mundo sell?
Kids-Mundo sells made-to-measure wall murals for children's rooms. Our permanent current catalog is mural-only; we do not sell toys or clothing.
Who operates Kids-Mundo?
Kids-Mundo is a trading name of KIDS MUNDO LLC. The full legal and contact information is in our Legal Notice.
How is the mural price calculated?
Enter the wall width and height and select a finish. We multiply the dimensions to calculate the area in square metres, round the area up to the next whole square metre and apply a minimum of 1 m². The chargeable area is multiplied by the displayed per-m² rate for the selected finish. The final item price is shown before payment.
For example, 100 cm × 100 cm is charged as 1 m². A size of 101 cm × 101 cm is rounded up and charged as 2 m².
Do you hold finished murals in stock?
No. Kids-Mundo is a print-on-demand business. Each mural is printed to the customer's measurements and crop after the order is accepted.
Where are murals printed and dispatched?
Kids-Mundo sells made-to-measure wall murals. Production partners in China print the murals to order and dispatch them to customers. KIDS MUNDO LLC remains the contracting seller and customer-support contact.
Where do you deliver?
We deliver to the contiguous United States (the 48 states other than Alaska and Hawaii, plus Washington, DC). Shipping is free and tracked on every order, with no minimum spend. We do not deliver to Alaska, Hawaii, US territories or military addresses.
Orders are printed to order and dispatched from China. The customer is responsible for any import duties, import taxes, customs-clearance fees or other import charges assessed on the shipment. Free shipping does not include these charges. Any taxes collected by Kids-Mundo are shown at checkout; additional charges assessed by customs or the carrier may be payable separately.
How long does delivery take?
Order fulfillment takes 1–2 business days. Transit after dispatch takes an estimated 6–10 business days, for a total estimate of 7–12 business days. Business days are Monday to Saturday, excluding public holidays. These are estimates; carrier disruption, holidays and customs processing may cause delays.
How can I track my order?
We email a tracking number after dispatch. You can also use the Track Order page.
Can I return a made-to-measure mural?
Kids-Mundo provides a voluntary 30-day return policy for eligible new, unused and uninstalled murals. Conditions and remedies for faulty or incorrect items are explained in the Returns and Refunds Policy.
How do I contact you?
Email info@kids-mundo.com or call +1 423 487 1830, Monday to Saturday, 9:00am–5:00pm, Mountain Time (America/Denver).