Shipping policy

This policy explains how Kids-Mundo orders are prepared, dispatched and delivered. Kids-Mundo is a trading name of KIDS MUNDO LLC, and KIDS MUNDO LLC is the contracting seller.

Production and dispatch

Every mural is printed to order by a production partner in China and dispatched from China to the delivery address. KIDS MUNDO LLC remains responsible to the customer as the seller.

Where we deliver and what it costs

We deliver to the contiguous United States (the 48 states other than Alaska and Hawaii, plus Washington, DC). Shipping is free and tracked on every order, with no minimum spend. We do not deliver to Alaska, Hawaii, US territories or military addresses.

Order cutoff and handling

The daily order cutoff is 5:00pm Mountain Time (America/Denver). Orders received after the cutoff are treated as received on the next business day. Preparation and dispatch take 1–2 business days.

Transit and total delivery estimate

Order fulfillment takes 1–2 business days. Transit after dispatch takes an estimated 6–10 business days, for a total estimate of 7–12 business days. Business days are Monday to Saturday, excluding public holidays. These are estimates; carrier disruption, holidays and customs processing may cause delays.

Import duties, taxes and clearance fees

Orders are printed to order and dispatched from China. The customer is responsible for any import duties, import taxes, customs-clearance fees or other import charges assessed on the shipment. Free shipping does not include these charges. Any taxes collected by Kids-Mundo are shown at checkout; additional charges assessed by customs or the carrier may be payable separately.

Tracking

When the order is dispatched, we send a tracking number to the email address used at checkout. You can also use the Track Order page.

Delays, loss and non-delivery

If an order has not arrived within 20 working days of purchase, contact info@kids-mundo.com. We will investigate with the carrier and provide the remedy required by the order terms and applicable law.

Incorrect address or failed delivery

Check the delivery address before paying and contact us immediately if it is wrong. Once an order has entered production or dispatch, a correction may not be possible. Any re-delivery charge must be explained and agreed before it is charged.

Contact

Email info@kids-mundo.com or call +1 423 487 1830, Monday to Saturday, 9:00am–5:00pm, Mountain Time (America/Denver).

Registered office: 30 N GOULD ST STE R, SHERIDAN, WY 82801, United States.